573007067917 canawaglampings@gmail.com
EN

Vive la esperiencia Nativa

Arrival 23 12- 2024
Departure 24 12- 2024

Under this agreement, the payment processing services for goods and/or services purchased on the website, app or any physical means that are provided by GP INNOVATIVE CONSTRUCTION S.A.S on behalf of ECO CANAWA and ENCUENTRO NATIVO, depending on the type of method of payment used for the purchase of goods and/or services.

ECO CANAWA is a high-impact foreign investment project for Cundinamarca, which aims to sell the world gastronomic, cultural and entertainment diversity in one place, the first Glamping complex in the department and with themes that denote roots, flora and Colombian fauna.This new tourist complex seeks to generate memories in its guests, each of its Glamping has a space thought and designed to be 100% different from the other, highlighting the most significant birds that are sighted in Tibacuy, the different spaces are painted by hand with its colors and the most common species in the area. This project has been developed with all the detail, thus allowing the flavors that are enjoyed at the tables of your restaurant to take diners back to memories and generate an explosion of flavors, for this we must know the following:

DEFINITIONS:

  1. Hotel: Hotel establishment is understood as the set of goods intended by the legal entity to provide non-permanent accommodation services for less than 30 days, with or without food and basic and/or complementary services or accommodation accessories, through a hosting contract.
  2. Lodging Contract: It is a lease contract, of a commercial nature and adhesion, that a company dedicated to this activity enters into with the main purpose of providing accommodation to another person called a guest, through the payment of the respective price, for a period of less than 30 days.
  3. Travel Agency: Company associated with tourism, whose trade is the intermediation, organization and execution of projects, plans and itineraries, preparation and sale of tourist products between its clients and certain travel providers.
  4. External Agencies: Wholesale or Retail Agencies, Freelance, Employee Funds, Cooperatives that sell Travel Plans through the Travel Agency.
  5. PQR: Petition, complaint or claim that a client presents and that must necessarily be documented in accordance with the Habeas Data Policies.
  6. Client/Passenger/Guest: Natural person who is traveling from one place to another and who has paid for a travel plan.
  7. Seasons: Specific periods of the year, in which previously established conditions and differential rates apply.
  8. Rooms: Part of the space of a hotel separated from the others, destined for the rest of the guests.
  9. Reservation: Separation of hotel quota on a certain date for a Client for an established period of time.
  10. Confirmed reservation: Separation of hotel quota on a certain date for a client for an established period of time.
  11. Reconfirmed reservation: Separation of hotel quota for a client on a certain date until the service is provided, this reservation has installments and complies with the established payment plan, or, the total payment made.
  12. Canceled reservation: Cancellation of a separation of hotel quota for a Client on a certain date, for this reservation it was possible to receive or not payment or established deposits.
  13. Voucher: Document that contains all the data of the reconfirmed reservation with full payment of a tourist service and has a reservation code, which must be presented by the client to the service providers in which they have reconfirmed their reservation to make the reservation effective. use of purchased services.
  14. No show: Non-presentation of a Client to a previously purchased plan without giving notice. Failure to show up at the Hotel may result in the loss of the purchased plan.
  15. Reimbursement: Economic operation through which a client is returned part or all of the money that he had previously delivered as payment for a Travel plan, in the same way in which he made the payment of the money to be reimbursed.
  16. Destination: Area, place or zone where a client is directed for whom he bought a plan.
  17. Promotional or special plan: Temporary offer of products under special favorable conditions or free of charge as an incentive for the consumer. It will also be considered as a promotion, the offering of products with additional content to the usual presentation, free of charge or at a reduced and temporary price.
  18. Invoice: Corresponds to the document that confirms the total payment of the Tourist Plan.
  19. Penalty: Financial penalty caused by non-compliance with one or more conditions or circumstances previously agreed upon in the plan.
  20. Complementary services: Additional tourist services that are not included in the tourist plan and that are optional by the user.
  21. Receptive: Additional services such as tours and transfers that are provided in the different destinations.
  22. Reservation Center: Area in charge of managing the rooms to be included that are going to be sold to the client by the Sales Advisor.
  23. Exemption: Operation in which the Travel Agency decides not to charge the penalties that may apply for a change or cancellation.
  24. Withdrawal: Right that assists the buyer to cancel the purchase and request a refund.
  25. Website: Pages authorized by GP INNOVATIVE CONSTRUCTION S.A.S, for the distribution of tour packages.

CONDITIONS

  1. The entry time is from 3:00 p.m. and to check out and vacate the Glamping it is set at 12:00 p.m. each day. If any guest stays longer, one more day will be charged. (You have a tolerance of 1 hour maximum, with the prior consent of the reception department).
  2. No person has the right to give accommodation to another without the prior consent of the company and make arrangements for their registration or fee, only with the permission of the person in charge of the establishment may guests have private personnel at their service, and in this case they will be considered as guests in charge of the Glamping of the owner, who is responsible for their conduct.
  3. Users are prohibited from performing, during their stay, acts that lack morality, good customs or tranquility of the rest of the guests. The guest must behave with decency and morality within the establishment, being prohibited from disturbing the order, making noises that bother or annoy other guests, as well as using the Glamping to execute any act or game prohibited by law. the establishment may cancel lodging services in these cases.
  4. ECO CANAWA reserves the right to admit occasional accompanying visits to the lodging facilities, in no case will their access to the Glamping be allowed; It is a security measure for both the client and the hotel center.
  5. The establishment strictly prohibits the use of dangerous or flammable material; ignoring this rule will generate a fine for the same amount of the cost of your Glamping.
  6. ECO CANAWA will not be responsible for money or values, forgotten in the Glamping or public areas.
  7. It is forbidden to introduce external food and drinks in public areas ECO CANAWA; Only consumption inside your Glamping is allowed.

RESERVATION POLICIES

REGULAR RESERVATION GUARANTEE: Reservations are guaranteed only and exclusively until the moment of providing valid Credit Card data and making the retention of the first night or making a deposit/bank transfer for the value of the first night of the room.REGULAR RESERVATION CHARGES: ECO CANAWA will charge your Credit Card for the value of the first night of Glamping, 5 days before your arrival date; In case of not having sufficient funds or the card information is incorrect, the reservation will be canceled.RESERVATION CHARGES ON SPECIAL DATES: ECO CANAWA will charge your Credit Card for the total value of the reservation 15 days before your arrival date; In case of not having sufficient funds or the card information is incorrect, the reservation will be canceled.CANCELLATION AND MODIFICATION POLICY FOR REGULAR RESERVATIONS: Reservations may be canceled or modified (change of date) without penalty by writing to reservas.canawaglampings@outlook.com up to 24 hours before the date of arrival of the client, once this is done, the retention will be released. In the case of modification of the reservation, the rates must be recalculated according to the new date and type of Glamping chosen. Cancellations or modifications (change of date) made 5 days or less before the arrival date will be penalized with the non-refund of the value of the first night.

RESERVATION POLICIES

REGULAR RESERVATION GUARANTEE: Reservations are guaranteed only and exclusively until the moment of providing valid Credit Card data and making the retention of the first night or making a deposit/bank transfer for the value of the first night of the room.REGULAR RESERVATION CHARGES: ECO CANAWA will charge your Credit Card for the value of the first night of Glamping, 5 days before your arrival date; In case of not having sufficient funds or the card information is incorrect, the reservation will be canceled.RESERVATION CHARGES ON SPECIAL DATES: ECO CANAWA will charge your Credit Card for the total value of the reservation 15 days before your arrival date; In case of not having sufficient funds or the card information is incorrect, the reservation will be canceled.CANCELLATION AND MODIFICATION POLICY FOR REGULAR RESERVATIONS: Reservations may be canceled or modified (change of date) without penalty by writing to reservas.canawaglampings@outlook.com up to 24 hours before the date of arrival of the client, once this is done, the retention will be released. In the case of modification of the reservation, the rates must be recalculated according to the new date and type of Glamping chosen. Cancellations or modifications (change of date) made 5 days or less before the arrival date will be penalized with the non-refund of the value of the first night.

CANCELLATION AND MODIFICATION POLICY ON SPECIAL DATES

Reservations with stays during special dates may be canceled or modified (change of date) without penalty by writing to reservas.canawaglampings@outlook.com up to 15 days before the arrival date, once this is done, the retention will be released. In the case of modification of the reservation, the rates must be recalculated according to the new date and type of room chosen. Cancellations or modifications (change of date) made 5 days or less before the arrival date will be penalized with the non-refund of the total value of the reservation.

SPECIAL DATES: January 1, 2 and 3; and December 20 to 31. (Holy Week, Mid-Year Holidays and National Official Bridges)

HOURS OF THE HOTEL CENTER

  • 24 hours reception
  • Check In: 3:00 p.m. – Check Out: 12:00 p.m.
  • Restaurant: 8:00 a.m. – 11:00 p.m.
  • Glamping service: 8:00 a.m. - 10:00 pm.

Admission Form

Minor Admission Form

HABEAS DATA GP

Show on the map